FAQ

WHEN WILL I RECEIVE MY ORDER?

Orders will usually arrive within 5-15 business days.  If you have not received your order within this time please contact us with your order number and we can check on it. 

HOW DO I TRACK MY ORDER?

When your order has shipped you will receive a tracking number via e-mail.  Contact us if you do not receive this for some reason.

CAN I CANCEL MY ORDER?

You may cancel your order within 1 HOUR of purchase.

WHY IS MY ORDER LATE?

We strive for perfection in all we do, but in some cases delays or errors can occur during the production and shipping process. Please feel free to contact us if you have any questions about your order.

CAN I HAVE MY ORDER SHIPPED TO A FRIEND OR FAMILY MEMBER?

Yes, you can submit an order to be delivered to a different person/address.

I DID NOT RECEIVE ALL MY ITEMS IN MY PACKAGE. WHAT GIVES!?

Occasionally items ship separately depending on the size and availability of the product you ordered. Please check your tracking emails for multiple tracking numbers. If there are multiple trackers, you will receive the remainder of your order in a separate package around the same time as your first package. If you only have one tracking number and have not received your entire order, please contact us.

DO YOU OFFER REFUNDS OR EXCHANGES?

You can see our policy by clicking here

WHY WAS I CHARGED MORE THAN MY ORIGINAL PURCHASE PRICE?

If your shipping address is in Arizona, you will be charged an additional sales tax for your purchase. It's the Law. We can't do anything about it :(

USPS CONFIRMED DELIVERY OF MY ITEM, BUT IT HAS NOT BEEN RECEIVED.

If your package has not been found or has not been delivered, we suggest that you contact USPS in order to locate the missing/stolen item(s). We are not responsible for any non-delivery, mis-delivery, theft or other mistake or act in connection with the delivery of your order, when it is confirmed delivered by the shipping tracking number.